FAQs

How do I care for my product?

All products come with care instructions. We aim to always provide high-quality user-friendly products to all of our customers. In the event you are not satisfied with any of our products, we offer a 30-day money back guarantee. Please see our refund and return policy for more information.

For any further questions on how to care for your product please contact our support team at Support@lovefaithfood.com

Shipping 

We ship Worldwide* from the United States and China

*We currently are not shipping to Afghanistan, Austria, Brazil, Chile, Colombia, Guatemala, India, Indonesia, Iran, North Korea, Norway, Mexico, Peru, Philippines, Portugal, Saudi Arabia, South Africa, Syria, Taiwan and Yemen 

Unfortunately, the bolded countries have been recently added to the list due to the COVID-19 restrictions. We will let you know any updates ASAP 

Please Note: 

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. 

Please email Support@lovefaithfood.com if you have any further shipping queries. 

How do I track my order?

All of our parcels are shipped with the local Post. For international orders your parcel will be handed over to your local postal company for delivery. 

Tracking Instructions:

1. You will receive your tracking number by email 2 days after your order has been dispatched.

  1. Go to "track my order" and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal companies website once they have reached your country.

If you have any issues tracking your parcel please email Support@lovefaithfood.com 

What are your returns and refunds policy?

Please  see our refund policy.  

Photo evidence will have to be provided when notifying us of unforeseen fault or breakages.

How do I change or cancel my order?

If you need to cancel or make any changes to your order, please email Support@lovefaithfood.com within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

Please make sure you have read our Returns and Refunds policy before proceeding. 

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email Support@lovefaithfood.com to ensure you provided the correct email during checkout. 

What currency is used on the website? 

All orders are processed in USD.

For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However, this is for an indication only, Love, Faith & Food process all orders in USD. While the content of your cart will be displayed in your local currency, you will checkout using USD at the most current exchange rate.

This is the reason your confirmation email amount may differ to the amount on your bank statement. 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address, please email Support@lovefaithfood.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

How can I get in touch with you?

Our customer service team is available from 9 am to 5 pm EST.